Frequently Asked Questions
Common questions about ordering freeze-dried products from us.
Minimum Order Quantity (MOQ)
| Order Type | Quantity | Lead Time |
|---|---|---|
| Sample | 5-10kg | 3-5 days |
| Trial Order | 50-100kg | 10-15 days |
| Bulk Order | 300kg+ | 15-20 days |
| Container Load | 1MT+ | 20-25 days |
Note: Sample fee is refundable for orders 500kg+. Long-term partners may qualify for flexible MOQ terms.
Payment Terms
- Sample Orders: 100% payment in advance
- Bulk Orders: 30% deposit, 70% before shipment
- Accepted Methods: T/T, PayPal, Western Union
- Large Orders: L/C at sight (negotiable)
Shipping & Delivery
- Express (Sample): DHL, FedEx, UPS – 3-7 days
- Air Freight: 5-10 days to major airports
- Sea Freight: 20-35 days depending on destination
- Incoterms: FOB, CIF, DDP (negotiable)
Packaging
- Standard: 10kg/carton (aluminum foil bag + export carton)
- Custom: Available for OEM partners
- Private Label: Supported with MOQ requirements
Quality & Certifications
- Certifications: FDA, HACCP, ISO22000, Organic (product-dependent)
- Testing: Every batch tested before shipment
- Documentation: COA, COO, health certificate provided
Sample Policy
- Samples available for all products
- Sample fee charged upfront
- Refundable: Fee refunded with orders 500kg+
- Shipping: Buyer pays express shipping
Lead Time Factors
Lead times may vary based on:
- Order quantity
- Product availability (in stock vs. production)
- Custom packaging requirements
- Seasonal demand
- Shipping method selected
Still Have Questions?
Contact us for personalized answers to your specific requirements. We typically respond within 24 hours.